Account Manager

CUSTOMER SUCCESS, NEW HAVEN, CT, NEW YORK, NY, CHICAGO, IL, CINCINNATI, OH, WILMINGTON, NC, PHILADELPHIA, PA

About Jumo Health

Jumo Health develops age-appropriate, culturally sensitive, and relatable educational resources for patients and caregivers. We have experience serving diverse populations, covering more than 160 health topics across 75+ countries and 90+ languages – and we’re always expanding!

Our multicultural offerings are designed to explain the latest in evidence-based literature using highly visual elements so that everyone can understand complex medical topics. We use familiar mediums to ensure this -from comic books and Pixar®-style animation, to virtual reality experiences and authentic documentary-style patient stories – all tailored based on age and audience.

Overview

Playing an integral part of the Customer Success team, Account Managers manage the successful delivery of multiple projects across multiple brands and clients. They are expected to manage, supervise and set all workflow timelines for assigned clients/brands. The Account Manager is expected to maintain organized, complete, accurate, and concise status reports for internal communications and support the effective execution and compliance of project delivery.  Reporting to a Customer Success Lead (CSL), the successful candidate must have the ability to set and execute against defined project plans and present on-going status updates to the internal project team.

The successful candidate must have the ability to set and execute against defined project plans, presenting on-going status updates to the internal project team and, possibly, the client.

Essential Functions

 

Account Management

  • Supports the customer success team in developing and maintaining needs for project delivery by coordinating cross-functional team deliverables and liasing with external vendors

  • Manage internal expectations and delivery processes to ensure the CSL can effectively manage client expectations

Project Management

  • Manages multiple projects across assigned portfolio from initiation through implementation and deployment

  • Ensures deliverables progress per agreed upon timelines and milestones and track progress accordingly

  • Accurately reports the status of all projects at all times and ensures deadlines are met

  • Acts as a key partner to client services, creative, and other team leaders; builds and maintains positive relationships with internal colleagues and vendors

  • Proactively communicates changes and monitors staffing needs

  • Coordinates internal communications (including meetings and reviews)

  • Identifies and manages workflows, and continuously works to improve systems, practices, and policies

  • Ensure project delivery compliance with all applicable IRB, EC and other regulatory requirements

  • Provides recommendations on workflow management software and technological advances for the organization

  • Ensures that the team knows and follows established procedures, including organization process, technical requirements, and client procedures

  • Establish best practices

  • Support budget tracking

 

Candidate Requirements

  • Candidate must be located in New Haven, CT, New York, NY, Chicago, IL, Cincinnati, OH, Wilmington, NC, or Philadelphia, PA

  • A Bachelor’s degree with a concentration in communications, marketing, public relations, public health, or business (Master’s preferred, but not required); PMP certification strongly preferred!

  • 2-4 years of project management, production or product management experience in an agency or CRO setting; experience managing clinical trials projects a plus!

  • Experience using project management software (Monday.com experience is a plus!)

  • Ability to work with tight timelines on multiple projects simultaneously

  • Continuous focus on quality and driving efficiencies

  • Self-starter who is able to roll up his/her sleeves, take initiative, think creatively, work independently, and get work done!

  • Solid verbal/written communications skills; good critical thinking skills; be a creative, innovative, enthusiastic problem solver; and exhibit strong mentoring, teamwork and client service orientation

  • A passion to help others

To all applicants

Jumo Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

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